Shipping

DETAILS ABOUT WHERE HOW WE SHIP

Shipping Information

After you have successfully placed your order at wopet.com, your order will be confirmed within 1 hour, and you will receive an email with information regarding the details of your order.

Your order will be shipped within 48 hours after the order is confirmed. Usually, the tracking number will be updated within a span of 3 to 5 days. If you don't receive any updates on the shipping information, there's no need to worry because your package is already on its way. Currently, all orders will only be dispatched on working days.

We currently ship only to the United States (more locations will be added to our list in the future).

Shipping method & cost:

Standard shipping(5-8 business days) First 1kg cost is US$9.99,an additional US$6.99 will be charged for every 1kg increase.

Q: How to track your order?

When your order ships, we will send an email immediately. You can check the shipping progress through the tracking code provided in the email.

Click here to track your order

Q: What are the supported shipping methods?

All orders at WOpet are shipped using the following carriers:

United Parcel Service(UPS), United States Postal Service(USPS), FedEx, DHL, DPD and Amazon Logistics.

Q: Where do you ship from?

We ship from warehouses located throughout the United States, including Tracy, Bolingbrook, Southaven, and Allentown. Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.

Q: How long will it take for my items to arrive?

It will usually take 5-8 business days for all orders to arrive. Typically, it takes 1-2 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.

For customers in the United States, Ground Shipping means you can expect to receive your package within 5–8 business days from the time of your order.

Q: What should I do if I filled in my address incorrectly?

Please contact our customer service at the email address support@wopet.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the package has already been shipped via UPS Ground, you can try contacting UPS to change the address, although this may not always be successful. For other couriers, the address cannot be modified. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.

Q: What should I do if the package is lost or damaged during transportation?

If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Q: Will my order be shipped in multiple packages?

Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.