Return & Refund Policy

CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out. 

After placing an order, if it cannot be fulfilled due to stock or logistics reasons, we will contact you and proactively cancel the order. Upon order cancellation, a full refund will be processed within 48 hours and returned to the original payment method.

RETURN

WOpet is committed to 100% customer satisfaction. If our products don’ t meet your expectations, you may return your purchase within 30 days from the delivery date.

About Feeders ＆ Fountains ＆ Toys

30-Day Money Back Guarantee for Any Reason

Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.

Returns must include the original packaging, all accessories, user manual, quick start guide, etc.

For non-quality related warranty claims, the buyer is responsible for shipping costs and WOpet refunds the cost of the product itself.

If the product does not meet the above requirements, we cannot process your return request.

We cannot process a refund request for non-quality issues for items that have expired this 30-day window.

In order to quickly resolve your issue, if you need to return the product within 30 days of shipment, please contact our customer service email support@wopet.com for assistance

About Accessories

About desiccant & water pumps & filters & replacement stainless steel bowls:

Desiccant & Water pumps & filters & replacement stainless steel bowls are considered consumable items, and in many cases, become non-functional after a certain number of uses. Therefore, we do not support returns for this category of products.

If you encounter dissatisfaction due to quality or shipping problems, kindly review the detailed refund terms provided below.

At the same time we recommend that you regularly replace this type of product, which you can find and purchase in our store.

For quality-related issues for items that have expired this 30-day window, please see below.

Product Warranty Period:

Covered by This Warranty

For WOpet products purchased from authorized retailers listed on the official website, if performance failure occurs during the warranty period under proper use, you can contact WOpet customer support to get warranty service.

Not Covered by This Warranty

Normal wear and tear, including parts that might wear out over time (e.g. batteries, feeder rotor, desiccant bag, fountain filters, etc.).

Products purchased from unauthorized distributors and retailers.

Products without proof of purchase (the order number or screenshot of the order).

Used product sold by any seller.

If the model number, PN code, or production date code has been altered, removed or made illegible.

Lost or stolen products.

Products that have expired their warranty period.

Non quality-related issues (after 30 days of purchase). The WOpet customer support team will check and confirm if your product has a quality issue.

Free products (such as giveaways).

Damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than WOpet.

Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disaster, transportation, or putting the product into a dishwasher without following the instructions in the user manual.

Damages or defects exceeding the cost of the product.

Damages caused by connecting to peripheral devices, additional equipment or accessories other than those recommended in the user manual.

Warranty on an item that we have provided warranty service follows the warranty period of this original defective item. We cannot provide maintenance service for items that have expired their original warranty.

Warranty Benefits

During the warranty period and subject to this warranty policy, WOpet will provide one of the following solutions to your problem, including:

A full or partial refund based on the actual situation.

Repair any defects in material or workmanship.

Replace with another product of equal value.

Special Note

WOpet reserves the right to determine if the product is defective.

Please contact the WOpet customer support team before returning the product to confirm its eligibility for a refund. Failure to do so may result in the inability to process your refund request. You can contact our customer service team via email support@wopet.com.

For products purchased directly from an authorized retailer other than the WOpet official website, such as Amazon, the WOpet customer support team will only provide maintenance service. Contact the above mentioned platform for return and refund service.

REFUNDS

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any other questions about the return & refund policy, please contact support@wopet.com and we will serve every WOpet customer well.