Help & FAQs
Shipping FAQs
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How much does shipping cost?
The shipping method we use is Standard shipping (5-8 business days). Shipping cost is based on the weight of the item. Starting price of 1kg is 12.99USD
How long will it take for my order to arrive?
It will usually take 5-8 business days for all orders to arrive. Typically, it takes 1-2 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.
How long does it take before my order gets shipped?
Your order will be shipped with 48 hours after the order is confirmed. Currently, all orders will only be dispatched on working days.
Where do you ship from?
We ship from warehouses located throughout the United States, including Tracy, Bolingbrook, Southaven, and Allentown. Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.
What are the supported shipping methods?
All orders at WOpet are shipped using the following carriers:
United Parcel Service(UPS), United States Postal Service(USPS), FedEx, DHL, DPD and Amazon Logistics.
Purchase FAQs
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How can I track my order?
When your order ships, we will send an email immediately. You can check the shipping progress through the tracking code provided in the email.
How to apply for a refund if I am not satisfied with the products?
WOpet provides a 30-day money back guarantee if you are not satisfied with the items. Additionally, refer here: https://wopet/refund-policy/.
What should I do if I have a problem with my order?
Please feel free to contact us via support@wopet.com. We will reply to you as soon as possible.
Is it safe to purchase on your website?
Yes, it's absolutely safe to purchase on our site. We promise to protect your data when you browse through our website or place an order online.
Will I receive a confirmation email after placing my order?
Yes, within 24 hours of placing an order, you will receive a confirmation email with an order number. Please contact us if you don't receive one.
How can I pay for my order?
We accept major mainstream payment methods. You can choose one at your convenience. PayPal, UnionPay, American Express, VISA, MasterCard etc.
