Video Tutorials:
Tips
1. Please choose a 2.4GHz Wi-Fi signal instead of a 5GHz signal as the feeder DOES NOT support 5GHz Wi-Fi network.
2. When entering the password, be aware that it is case-sensitive. The feeder DOES NOT support WPA3 and WEP encryption, please choose WPA or WPA2 encryption in the router's WLAN settings.
3. We recommend not using non-English letters and numbers as SSID.
4. Make sure the feeder is not far away from the router and reboot the router to try again.
5. Make sure that MAC address filtering and wireless device isolation are turned off on the wireless router.
Troubleshooting
1. Why did the feeder fail to connect to my Wi-Fi network?
You can try to add the feeder via AP mode irstead of Bluetooth mode.
2. Why could my feeder not connect to the internet when it isonly powered by battery.
When on battery supply only, the feeder's Wi-Fi connection will be disconnected. All the operations on the app will be unavailable.
3. Why is the indicator LED still flashing after I disabled it?
When it is feeding, the indicator LED cannot be disabled.
4. Why is the recording only played ance or never when I set the recording multiple times?
Please press and hold the record button to record your voice first. If the feeder is working on battery supply only, the recording will be played only once before feeding.
FAQs
Q: Why does the motor run reversely?
A: When the food gets stuck, the motor will run reversely to solve the food stuck problem.
Q: Why the indicator LED is always off?
A: There are 2 reasons.The indicator LED will be turned off when the feeder is only powered by battery. The indicator LED could also be disabled manually in settings.
Q: Why does it always prompt that food is blocking the bowl when it is not actually the case?
A: Once food falls into the bowl, the feeder will wait for 10 minutes for the pet to eat the food. If the pet does not come to eat during this time, the feeder will send a message that the bowl is occupied. If the pet eat the food after 10 minutes, you will still receive the message. It is also possible that food is stuck in the food slot. If that is the case, clean the food slot.
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