User Guide of WOpet Heritage View WiFi Pet Feeder

1. I cannot connect the feeder to Wi-Fi.

1. Check if connected to a 2.4GHz or 5GHz network.
2. Check if the machine is powered correctly.
3. Check if the account and password are correct.
4. Check if the feeder is powered by batteries. APP operationis not supported when powered by batteries.
5. Reset the feeder.
6. Email our customer service at support@wopet.com for further assistance.

2. The feeder shows offline.

1. Keep the feeder within close range to the router (within 6m/19.7ft). without walls or other objects causing a weak signal.
2. Reset the feeder.

3. The operation buttons on the panel do not work.

Check if the child lock Light is on. Exit child lock mode by long-pressing the unlock button for 2 seconds.

4. The APP operation does not dispense food properly.

1. Check if the power supply is normal, and if the battery power is sufficient when powered by batteries (indicated by the red Light).
2. Check if the food bowl is overfilled.
3. Check if the hopper is empty.
4. Check if the rotor is jammed. If the indicator light is constantly red, remove and clean the rotor to solve the jam.
5. Check if the food size is too large which causes a blockage.
The feeder allows dry food with a diameter of 2-12mm (0.08-0.47 inch).